Support

Participants

Questions about a course, a payment or an enrolment are answered by the organisation running the course. Its contact details are at the bottom of its website. Under My account → You, you can download your data, change language and delete your account yourself.

Staff and organisations

Write to support@tailfold.com. Tell us which organisation it concerns, what you tried to do, what happened and roughly when. We reply on weekdays.

Zoom, Google Meet and Microsoft Teams connections

The connection is made under Integrations in the administration. If it does not work: check that the account you connected is the one meant to host the meetings, and that it may create meetings. To remove the connection, do so on the same page or in the provider's own app marketplace; both delete the access on our side.

Security

If you have found a vulnerability, write to support@tailfold.com with the subject "Security". We confirm receipt and keep you informed.

Service status

The platform's services answer at tailfold.com/health and api.tailfold.com/health.